Terms & conditions
Terms & conditions are all accepted when booking with Foods of Copenhagen.
This section informs you about the policies regarding our collection, use and disclosure of personal data when you book with Foods of Copenhagen.
In order to comply with the General Data Protection Regulation (“GDPR”) and to be transparent with our guests or potential customers we share with you the data we may collect from you:
- Name and Surname
- Email address
- Phone number
- City, address and country of origin
- Date of birth
- Food allergies or restrictions
All the data above is collected so you can get registered for your chosen experience with us. We collect this information to identify and to contact you. The name, surname and email address will also be used to answer your requests or to tell you about changes regarding your tour. We also use this data for statistical reasons (city, country of origin) and for direct marketing (email address) if signed up to our newsletter.
We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Unsubscribing from mailing list
You can, at any time, unsubscribe from our mailing list by clicking on the “unsubscribe from this list” link in the end of our emails or by sending us an email, to firstname.lastname@example.org, asking to unsubscribe.
You may also ask us to modify, delete or access your data we store in our system at any time by sending us an email email@example.com.
Terms of service
All events are undertaken at the participants’ own risk.
We accept no liability or obligation in the event of illness, injury, death or loss or damage to others or personal property. Personal accident and medical insurance are strongly advised
Participants are responsible for ensuring they are in suitable physical condition for all tours.
Any allergy, medical condition or medication being taken that may affect your health or participation must be notified to us in writing prior to the event.
Refund of purchase & cancellation
We have a no-refund policy due to the people we work with and the size of our company. It is however always possible to change to a new date. This change must be made no later than 14 days before the start of your booked tour in an email to firstname.lastname@example.org. This change is not valid before you have a confirmation from Foods of Copenhagen.
It is the guest’s own responsibility to be at the agreed meeting point and at the right time (which is written in the confirmation email). Should you not be at the starting point at the agreed time we do not give any refund.
Due to the global situation we understand why many of our guests prefer to postpone their travels. We are therefore happy to convert all bookings made for 2020 to e-certificate without expiry date.
For all group tours held in 2020 we will limit each to a max of 4 guests and take the necessary precautions.
Cancellation by Foods of Copenhagen
Public tours take place with a minimum of 4 guests and Foods of Copenhagen has the right to cancel any tours with less bookings than 4. All guests will be notified and be offered another date. If guests prefer, then a refund will be made.
Corporate and private tours
50% of the payment is paid upon booking as reservation fee and is not refundable. The last payment is paid one month before tour date. This payment is not refundable.
Number of guests can be adjusted according to the minimum stated in the offer.
If you book our bike tours you must be an experienced biker and be able to drive safely. At any time the host from Foods of Copenhagen can reject a guest if we decide it is not safe for the guest. In this case Foods of Copenhagen does not offer a refund.